Roottina Daily Routine Shampoo and Conditioner for Women Hair Loss (16 fl oz x 2)

SHAMPOO: Purified Water, Cocamidopropyl Betaine, Sodium C14-16 Olefin Sulfonate, Sodium Lauroyl Sarcosinate, Cocamidopropyl Hydroxysultaine, Butylene
Glycol, PPG-26-Buteth-26, PEG-40 Hydrogenated Castor Oil, Apigenin, Oleanolic
Acid, Biotinoyl Tripeptide-1, Hydrogenated Castor Oil/Sebacic Acid Copolymer,
Vanilla Planifolia Fruit Extract, Cocos Nucifera (Coconut) Fruit Extract, Glycol
Stearate, Guar Hydroxypropyltrimonium Chloride, Lavandula Angustifolia
(Lavender) Oil, Mentha Piperita (Peppermint) Oil, Argania Spinosa (Argan) Oil,
Melaleuca Alternifolia (Tea Tree) Oil, Phenoxyethanol, Caprylyl Glycol,
Potassium Sorbate, PPG-5 Ceteth-20, Propylene Glycol, Sorbitan Oleate, Cocoyl
Hydrolyzed Keratin, Biotin, Balm Mint (Melissa Officinalis) Extract, Hydrolyzed
Silk Protein, Persea Gratissima (Avocado) Oil, EDTA,Tocopheryl Acetate (Vitamin
E).

CONDITIONER: Purified Water, Cetyl Palmitate, Stearamidopropyl
Dimethylamine, Hydrogenated Castor Oil/Sebacic Acid Copolymer, Isopropyl Myristate,
Cyclomethicone, Butylene Glycol, PPG-26-Buteth-26, PEG-40 Hydrogenated Castor
Oil, Apigenin, Oleanolic Acid, Biotinoyl Tripeptide-1, Lactic Acid, Guar Hydroxypropyltrimonium Chloride, Lavandula Angustifolia (Lavender) Oil, Mentha Piperita (Peppermint) Oil, Phenoxyethanol,
Caprylyl Glycol, Potassium Sorbate, Biotin, Sorbitan Oleate, Cocoyl Hydrolyzed
Keratin, Cocos Nucifera (Coconut) Oil, Passiflora Incarnata (Passion Flower) Extract,
Aloe Barbadensis Leaf Juice, Hydrolyzed Silk Protein, EDTA, Panthenol (Pro
Vitamin B5).

 SHAMPOO

Directions: For best results, use at least twice per week or as needed.

1- Wet hair thoroughly.

2- Shampoo onto scalp.

3- Work up a rich lather.

4- Rinse thoroughly and repeat.

5- Follow with Daily Routine Conditioner

CONDITIONER

Directions: For best results, use at least twice per week or as needed.

1- After shampoo, gently massage into hair and scalp.

2- Leave on for 1-3 minutes.

3- Rinse thoroughly with water.

DATE OF LAST UPDATE: JANUARY 01, 2023

Roottina ("we" and "us") is the operator of (https://www.roottina.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. SHIPPING

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.

3. DELIVERY TERMS

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days.

3.2 Transit time Internationally 

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

3.3 Dispatch Time

Orders are usually dispatched within 3 business days of payment of order.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.5 P.O. Box Shipping

Roottina will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

3.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

3.7 Items Out of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

3.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4.  TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

6. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

7. INSURANCE

Parcels are insured for loss and damage up to the value as stated by the courier.

7.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

7.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

8. CUSTOMER SERVICE

For all customer service enquiries, please submit an enquiry at inforoottina@gmail.com

DATE OF LAST UPDATE: JANUARY 01, 2023

RETURNS

If you are unsatisfied with your product for any reason you will have 30 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased on roottina.com in accordance with the terms below:

A return authorization must be requested within 30 days of your date of delivery. You must contact us at inforoottina@gmail.com to request and receive an RMA.

The return authorization number must be included along with your returned product. 
Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.

You must return the Product to the address provided to receive a refund at your cost within 14 days of receipt of RMA.

Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Roottina.

If you return Product to Roottina (a) without a return authorization from Roottina or (b) without all parts and accessories originally included with your purchase, Roottina retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

If the product is inspected and determined to be in good physical condition, Roottina retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.

Non-returnable items:

Used products. 

Gift cards 
Downloadable software products 
Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at inforoottina@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at inforoottina@gmail.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 30 days from the date of delivery.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Still have questions about your return? Contact customer service at inforoottina@gmail.com

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Roottina
Re: Privacy Compliance Officer
2101 NW 82nd Ave, Miami, FL 33122